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Do I Have to Pay the Diagnosis Fee Plus the Repair Cost?

No. If we diagnose the appliance and you choose to have us repair it, you are not charged the diagnosis fee. You are only charged the repair costs.

Do You Charge an Hourly Rate?

We do not charge an hourly rate. We use the Major Appliance National Price Guide (MASPG) for pricing our repairs.  On average, our prices are 10% below the price in the MASPG.

This guide is used by most professional appliance repair companies to ensure that you are charged accurate industry rates.

What Info Do I Need Before Calling You?

Information Needed When Scheduling a Service Appointment

Before you call us, we ask that you have the following appliance information available, so that we can provide faster service:

•    Make
•    Model
•    Serial Number
•    Error Codes

We understand that you may not have this information readily available. No problem! Give us a call. We can still help you without it.

Make

What is this?

The make of an appliance is also known as the brand. All appliances are made by a manufacturing company. Some of the common manufacturers are GE, Kenmore, Whirlpool, Viking, Frigidaire, Maytag, and LG.

How can I find it?

You can find the Make on the front of your appliance.

Model

What is this?

The model of an appliance, also known as the model number, is usually a group of numbers or a combination of numbers and letters that identify the style or a design of the appliance. For example, WM3001HPA is the model number of an LG washing machine. Model numbers may be printed or stamped on an aluminum or white tag on your appliance.

Tips

  • A zero (0) may actually be the letter O & a lower-case L may be the number 1
  • Kenmore models always have a three-digit prefix (110. or 665.)

How can I find it?

You can find the model number in the following locations, but we recommend you provide the model number from the appliance, since the user manuals may list multiple model numbers:

  • User manual
  • The model number is generally located on the front page of the user manual. If there is more than one model number listed, use the model number from the appliance to ensure the correct model number is provided.
  • On the appliance
  • See one of the following appliance types to find where your model number is located:

Gas or Electric Dryers

  • Inside the door
  • On the cabinet frame
  • On the back of the unit, near the top
  • On the side of the unit, near the front

Cooktops & Ranges

Gas:

  • Inside the cooktop–Lift up the top
  • On the outside, bottom of the unit
  • Inside the top of the vent duct

Electric:

  • Under one of the surface burners, or inside the cooktop
  • On the outside, bottom of the unit
  • Inside the top of the vent duct

Gas or Electric Ovens

  • Open the door, on oven side of the door jamb
  • With the boiler draw open, on the lower drawer jamb
    Refrigerators
  • Inside the refrigerator or freezer
  • On the upper left or right side wall
  • Behind the lower crisper drawer
  • Behind the lower toe kick-plate
  • On the face frame of the refrigerator body

Dishwashers

  • Inside the door jamb on the left, right, or top
  • On the door, on the left, right or top
    Garbage Disposers
  • On the side or bottom of the unit

Deep Freezers

  • Open the door, on the frame of the unit
  • Inside the unit, on the left or the right

Serial Number

What is this?

A serial number is a unique number assigned to an appliance to identify it.

How can I find it?

The serial number may be printed or stamped on an aluminum or white tag on your appliance. It is almost always on the same tag as the model number.

See one of the following appliance types to find where your model number is located:

Cooktops & Ranges

Gas:

  • Inside the cooktop–Lift up the top
  • On the outside, bottom of the unit
  • Inside the top of the vent duct

Electric:

  • Under one of the surface burners, or inside the cooktop
  • On the outside, bottom of the unit
  • Inside the top of the vent duct

Gas or Electric Ovens

  • Open the door, on oven side of the door jamb
  • With the boiler draw open, on the lower drawer jamb

Refrigerators

  • Inside the refrigerator or freezer
  • On the upper left or right side wall
  • Behind the lower crisper drawer
  • Behind the lower toe kick-plate
  • On the face frame of the refrigerator body

Dishwashers

  • Inside the door jamb on the left, right, or top
  • On the door, on the left, right or top

Deep Freezers

  • Open the door, on the frame of the unit
  • Inside the unit, on the left or the right

How Much Does it Cost to Diagnose My Broken Appliance?

The Diagnosis Fee

Our diagnostic fee is only $65.00. Plus, we consistently offer 20% off on Labor for all first time customers.

10% OFF on Labor for repeat customers , 10% senior & military discounts, $20 off all repairs for students & multiple appliance repair discounts.

Call us to find out how you can save on any appliance repair.